SHIPPING
Our shipping rates are competitive. Shipping is calculated at the checkout
RETURNS
ALL RETURNS MUST BE MADE WITHIN 14 DAYS OF PURCHASE. Goods are not sold on a "SALE OR RETURN" or on a "TRIAL BASIS" and returns must be pre-approved in accordance with our returns policy stated below. All claims for delivery shortages and damages must be reported to us within 5 days of the delivery date.
ITEMS ORDERED IN ERROR AND UNWANTED GOODS
Items ordered in error or not required after delivery must be returned at the Customer's own expense. A full refund of the cost of the goods will be made if:
* returned unused, unopened and undamaged.
* returned in their original condition & packaging.
* received by us within 7 days from the day you receive your order.
Otherwise a 10% handling charge may be levied. This applies to opened or trialled or goods not returned within the 7 day period specified above. If we suspect that the goods have been commercially or otherwise used extensively or any of the above conditions are not met then we reserve the right to apply an increase handling charge of 20% or return the goods to you.
All refunds will be made within 5 days of receipt of the returned consignment.
FAULTY GOODS
If an item is received "dead on arrival", this must be notified to us within 5 days of receipt of the item. We will exchange the item for you, or credit your account if this is not possible. If you wish to return an item for any reason whatsoever, you must contact Customer Services by email stating the reason for the return.
